If you talk to a man in a language he understands, that goes to his head. If you talk to him in his language, that goes to his heart.”
—Nelson Mandela, activist, South African President, Nobel Laureate (b. 1918–2013)
Not always easy to do, it asks us to let go of our own egos and prejudices and connect to another on his or her level. As a social worker, my mantra has been, “Start where the client is.”